Your request to create a new my.MYOB user or associate an exisiting my.MYOB user with your practice was unsuccessful. Invalid user (-2)
This support note applies to:
- AE Tax Manager (NZ)
- AO Classic (NZ)
- AO Tax (NZ)
- AE Tax (NZ)
- AO Assets Live (NZ)
- AE Assets Live (NZ)
- AO Assets Live (AU)
- AE Assets Live (AU)
- AE Statutory Reporter (NZ)
- AE Statutory Reporter (AU)
- AO Statutory Reporter (AU)
- Workpapers (NZ)
- AO Workpapers (AU)
- AE Workpapers (AU)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (NZ)
- AE Document Manager (AU)
- AO Document Manager (AU)
- AO Classic Document Manager (AU)
- AO Classic Document Manager (NZ)
- AO Document Manager (NZ)
- PDF Manager (AU)
- PDF Manager (NZ)
- AE System Release (NZ)
- AE System Release (AU)
- AE Reporter (NZ)
- AE Reporter (AU)
- AE MAS (NZ)
- AE MAS (AU)
- AE Assets (AU)
- AO Corporate Compliance (AU)
- AE Assets (NZ)
- AE Corporate Compliance (AU)
- AE Accounts (AU)
- AE Investments (AU)
- Insolvency (AU)
- AO Classic Tax (AU)
- AO Classic Practice Management (AU)
- AO Classic General Ledger (AU)
- Profiles (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AO Tax (AU)
After changing an email address for an employee in my.myob.com.au and trying to update the email address for an employee in AE/AO via Edit my.MYOB details, you may receive the error: 'Your request to create a new my.MYOB user or associate an exisiting my.MYOB user with your practice was unsuccessful'.
Invalid user (-2)
This error occurs when the Practice on-line settings have not been updated to the current email address for the employee or a past employees email address is still registered under this area.
To resolve this issue, change the Practice online settings email address & then update the employee email address.
Refer to Editing an existing my.MYOB login for the correct process to change email addresses.
MYOB INTERNAL STAFF ONLY
Insert PR#
SR#