If there is an obligation missing in the homepage, add it manually by clicking Single Request in the Tasks bar. You'll need to do a single request for each missing obligation.
You must perform a single request to add activity statement obligations for 2014 and earlier years. The activity statement lodgment report (ASLRPT) only contains obligations from 2015.
- Click Activity Statement > Single Request in the Tasks bar.
- In the Client field, enter the client name or code and click Search.
- Select the client you wish to add and click OK. The Find Clients window closes.
- In the Single Request window, you'll see the Client Name and ABN/TFN.
- The Branch Code defaults to 001. Change this value if required. Valid values are 001–999. If the format is wrong you'll get an error message. You can also click the drop-down and select a value up to 030.
- Select the tax agent for this client in the Select Agent table. The client must be linked to the correct tax agent number for the request to succeed.
Click Next. The software starts retrieving obligations from the ATO.
If the tax agent isn’t associated with the client, you'll see an error. Click the Show Details hyperlink to show the error report and confirm the error, then click Previous and select the correct tax agent.
A Period table appears containing all obligations to the ATO for this client. Select the obligations you want to add, then click Finish. The obligations are added to the homepage.
These obligations are greyed out as they won't have pre-fill information. Click the Refresh button in the Tasks bar to update the homepage. When pre-filling information is available, the client name links are enabled.
- Before you can create an activity statement for a client, you must have an income tax return to support the client's activity statement. See Creating a current year tax return for more information.