Workstation connection issues

To use Tax Manager and certain MYOB functions, the Tax Manager Service must be running. To check the status of the service:

1. Log on to the server using a login with administrator rights.

2. Right-click on the Windows taskbar and click Start Task Manager or Task Manager. The Windows Task Manager appears.

3. Select the Services tab.

4. Check the status of MYOB Tax Manager Service. The status should show Running. If the status shows Stopped, this will cause the error message on the workstation.

5. To fix a Stopped status, right click on the MYOB Tax Manager Service. and select Start. The Tax Manager Service will start and the status will be updated to show Running and this should resolve the error on the workstation.

In a Workgroup security environment, Windows security doesn't work across machines when local user accounts. That is, accounts stored locally on each computer, are used.

For MYOB AE/AO to connect to the Tax Manager service, a user account with the same account name must be defined on the workstation and the server.

If the user account names and passwords do not match, the error message will be displayed on the workstation when MYOB AE/AO attempts to access the Tax Manager Service.

To resolve this issue

Ensure the same user account is defined on the workstation and the server. The user account password must be the same on both machines, and the password must not be blank. You can set up and manage user accounts using the User Accounts control panel. 

If the password is changed on the workstation, it must also be changed on the server.

If the user account doesn't have the correct permissions for the AE/AO SQL program folder, MYOB AE/AO will not be able to access the files it needs. This will cause an error message on the workstation.

1. Open Windows Explorer and, where servername is the name of the server or computer on which you installed MYOB AE/AO, go to:
   \\servername\MYOBAE or \\servername\MYOBAO

2. Right-click on the AE/AO SQL program folder and select Properties.

3. Click the Security tab.

4. In the Group or user names section, select the username or the group that the user belongs to.

   1. If the user doesn't exist, to add the user with the correct permissions, log in as administrator and click Edit and click the Add button.

5. Review the Permissions for Users, and ensure the user has all the options in the Allow column ticked.

   1. If the user doesn't have full permissions, login as administrator and click Edit and select all the checkboxes in the Allow column to update the permissions.

6. If your connection issues cannot be resolved with any of these fixes, contact MYOB Customer Care and Support for assistance. Refer to Technical support for details.