Client accounting issues

Under the Tasks > Trial balance, when clicking Manage client File imports , you'll see an error

Error: An error occurred while posting the journal transactions

When clicking the Client Accounting tab, you'll get the error message:

"The company file version is not supported."

Error when you click Launch Ledger:

"There was a problem trying to open this version of AccountRight file.

One possible reason is the version is not yet supported by Client Accounting."

Error:

System.IO.FileNotFoundException
Could not load file or assembly 'NewRelic.Api.Agent,
Version=622.0.0, Culture=neutral, PublicKey Token=06552fced0b33d87' or one of its dependencies.

This error occurs on workstations when selecting the Client Accounting tab.

We're aware of this issue and working on a solution.

To fix the issue:

1. Go to \\<SERVERNAME>\MYOB\MYOBAE\AESQL\Central\Deploy folder on your server
2. Copy the NewRelic.Api.Agent.dll file.
3. Paste the file into the Deploy folder on your workstation.

In the Profit or loss statement account group, the Expenses Depreciation includes the accounts:

• 477:479, 477/00:477/99,
• 478/00:478/99 and
• 479/00:479/99.

00290586

When trying to complete a workpaper period, you'll get the error message "Bad Request".

When completing the period, untick the Lock period checkbox.

Error: "SME Platform responded with an unexpected result" or "GeneralJournal_CreditDebitLinesRequired"

These errors happen when you try to post AssetsLive journals from Workpapers linked to New Essentials without tax codes. A GST Tax Type isn't included when a journal is Submitted from AssetsLive.

This issue affects version 5.4.42.

After the journal is Submitted, run the Update_amount_for_asset_journals.zip to update the amount for the asset journals.

To find out how to run the script, see Running an SQL script in AE/AO.

Open the workpaper from the Client Accounting tab in the client’s record.

When trying to post journals from Client Accounting to New Essentials, the journals may not post.

This issue can be caused by a space character at the end of the account code number.

When opening workpapers, nothing happens.

This issue occurs when the files are migrated from Essentials to New Essentials and there are duplicate account codes exists in the New Essentials file

We're aware of this issue and working on a solution. 

To fix the issue,

1. Go to the Chart of Accounts in the New Essentials file
2. Search for duplicate account codes and delete or renumber them.

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When a livestock journal is posted to New Essentials from a Livestock - Closing Stock workpaper in Client Accounting, it might have an amount of less than one cent posted for one or more accounts.

This journal will stop the Workpaper period in Client Accounting opening.

We're investigating this issue.

To work around it:

1. Open the New Essentials file
2. Re-enter any Livestock journal for any amounts that appear as $0.

Error: Unable to add journal: Businessline_AccountPostable

This error occurs when posting a distribution journal from AE/AO into New Essentials for a Unit Trust.

We're aware of this issue and working on a solution. 

As a workaround, set up the income allocation in New Essentials before posting the journal from AE/AO.

This error occurs when attempting to import an .MYE file to MYOB AE/AO Ledger.

This error may occur where there are special characters or letters in the Account Codes, or if an Account Code is left blank when exporting transactions.

We're aware of this issue and working on a solution.

As a workaround,

1. Remove/change duplicate account codes in the New Essentials ledger manually.
2. Close and re-open MYOB AE/AO
3. Open the workpapers to make confirm there's no error.

If you still get an error, check for more duplicates. Note that header accounts also have duplicate account codes.

Error code 30 or 41 when printing reports.

In MAS Reporter version 3.5.120 the Total for the Trade and Other Receivables note is calculated incorrectly at Line 34.

In Reporter 3.5.119, in the 2020 reporter year for the company entity type, the Detailed Balance Sheet report shows as out of balance due to the subtotal for Total Current Liabilities not adding up correctly.

This issue occurs for 2020, 2021 and 2022 company ledgers.

The Income Tax Expense policy note is showing the movement in the expense instead of the closing balance in part a) of the Note

Account 480 (Income tax expense) is correctly assigned in the Account Group

The Statutory Reporter Designer shows the section the account code is assigned to show the Net Change balance type.
P&L and Balance Sheet show the correct figures and totals.

While we're working on a fix, export the report and edit in Word.

Also, correct the report sections so they either report net movement/change or closing balances.

When you insert a JPG file as a logo into the reports in Statutory Reporter, the logo doesn't appear in any documents exported to Word or Excel (e.g. missing from the cover page). The issue doesn't affect PDF documents and the logo will still appear in them.

Failed to generate report preview. Please try again later
Reason:
Unable to cast object of type 'MYOB.Reporter.Presentation.UI.Plugin.
Controls.ReportSettingsControl' to type 'MYOB. Reporter.Presentation.UI.Plugin.
Controls.ReportsUserControl'.

This issue affects version 5.4.43.

When producing department income statements in Statutory Reporter, the Income account codes may appear in the section after Sales. This is incorrect as income should only appear at the start of the report if Sales equals $0.00.

This issue affects version 5.4.42.111. It doesn't affect departments setup as sub codes.

If your departments are setup as prefixes and all Sales account codes are linked to an Account Type Group, you can trigger Income to appear directly after Sales:

1. Remove Account Type Group from Sales account code range (e.g. 90, 1.90. 2.90 etc). For example, if you only remove it from 1.90, the issue will then affect department two.
2. Assign a new account code range to the Sales group that doesn't have Account Type Groups set for it and has a non zero balance. After the Account Group Type group is removed from the Sale account codes, the Income appears after Expenses on the report.

Some reporting formats are missing after the 5.4.41 update.

Some examples are:

• The heading and sub total for Current Assets are not appearing.
• The total for the Provisions note is not
• appearing.
• The Cost of Good Sold sub total is no longer appearing.

When previewing reports in Statutory reporter, the report window may have trouble displaying properly if you set your Windows scaling settings above 100% on high-resolution monitors.

Superfund Operating Statement shows the movement

for the
account balance

Error: Failed to generate report preview.

Please try again later
Reason: Object reference not set to

an instance of an object.

When trying to Insert/Remove a Line/Page break in a Stat Report, you may see the
Error "Failed to generate report preview. Please try again later.
Reason: Object reference not set to an instance of an object.

The Schedule of Proprietor’s Current Account shows incorrect the Profit(Loss) for the year.

For Individual entities, the Schedule of Proprietor’s Current Account shows the Profit(Loss) for the year after the Opening Balance rather than in the section for Add.

Error: You have not confirmed the upgrade of this client. Click here to run the upgrade wizard

This error can occur after an upgrade.

This error can occur when there are customized account groups.

To generate reports, run the upgrade wizard on each client where you have customised account groups. You'll need to do the customisations again as this will change the Account Groups at master level.

The upgrade wizard provides a report on the account ranges that were affected.

To fix the issue, click View in Browser on the Tasks bar to open Assets in MYOB Practice and then sell the assets.

See Selling an asset

When creating a motor vehicle, the cost limit still shows the 2020 cost limit ($57,581) instead of 2021 cost limit ($59,136 $53,760 net of GST)).

We're aware of this issue and working on a solution.

We're aware of this issue and working on a solution.