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Error: "There was a problem trying to open this version of AccountRight file." when AccountRight 2022.4 or later is installed

This support note applies to:

  • AO Workpapers (AU)
  • AE Workpapers (AU)
Article ID: 81271090

 MYOB AE/AO Client Accounting version 5.4.44 fixes the following issue. If you have an older version of AE/AO, the workaround outlined on this page will need to be used to replace the PowerShell script.

In MYOB AE/AO Client Accounting version 5.4.42, you'll see the following error:

"There was a problem trying to open this version of AccountRight file. One possible reason is the version is not yet supported by Client Accounting."


This happens when you click Launch Ledger and have configured AccountRight version 2022.4 or later.

This issue is fixed in MYOB AE/AO release—5.4.44/2022.1 (Australia).

MYOB INTERNAL STAFF ONLY

 To fix the issue, run the PowerShell script if you have version 2022.4 or later. If you're not sure how to run a script, talk to your IT provider.

 

Run the PowerShell script

Select your AccountRight version number and follow the steps:

Version 2022.8

The PowerShell script below creates the missing registry keys for 2022.8 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.8 SE

Value: {633D3439-0E45-4BCE-B4F3-B36D24615020}

  1. Right-click the  AccountRightSharedServicesConsumersRegistryKey_2022.8.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.8.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.7.1

The PowerShell script below creates the missing registry keys for 2022.7.1 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.7 SE

Value: {DE68818D-F07B-439C-8317-65EDCF16EC1C}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.7.1.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.7.1.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.7

The PowerShell script below creates the missing registry keys for 2022.7 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.7 SE

Value: {DE68818D-F07B-439C-8317-65EDCF16EC1C}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.7.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.7.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.6

The PowerShell script below creates the missing registry keys for 2022.6 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.6 SE

Value: {4973D0AC-D51A-4AC5-A709-F64148EAAD12}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.6.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.6.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.5.1

The PowerShell script below creates the missing registry keys for 2022.5.1 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.5 SE

Value: {60D8D55A-C1F8-48D7-AE5E-27CA07837945}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.5.1.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.5.1.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.5

The PowerShell script below creates the missing registry keys for 2022.5 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.5 SE

Value: {60D8D55A-C1F8-48D7-AE5E-27CA07837945}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.5.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.5.ps1

    Remember to include .\ in front of the file name.


  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

Version 2022.4

The PowerShell script below creates the missing registry keys for 2022.4 Server Edition.

Missing registry keys

Registry Key Path: HKLM:\SOFTWARE\WOW6432Node\MYOB\AccountRightSharedServicesConsumers

Keyname: 2022.4 SE

Value: {1E109583-5F61-433C-82B9-34DEFBDD3AC2}

  1. Right-click the AccountRightSharedServicesConsumersRegistryKey_2022.4.ps1 to download a copy and make a note of the path.
  2. Click Windows button and type PowerShell.
  3. Right-click the Windows PowerShell and select Run as administrator.
  4. Type cd C:\ScriptFolder, where ScriptFolder is the folder where you've downloaded the PowerShell script.

  5. Run this command to add the registry key:
    .\AccountRightSharedServicesConsumersRegistryKey_2022.4.ps1

    Remember to include .\ in front of the file name.

  6. If you're asked Do you want to run software from this untrusted publisher?, enter A and press Enter.

  7. Log in to AE/AO to check the error no longer appears.

 

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