This support note applies to:
- AE Tax (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
In MYOB Accountants Enterprise (AE) Tax, when opening a tax return, you may get the error DZZTB010 record being accessed. The DZZTB010 file contains completion and validation lodgment details.
Perform the following tasks in the order shown until the error no longer occurs:
Make sure the users have logged off and restart the server
Follow the menu path: Start > All Programs > MYOB Accountants Enterprise > System Release. The Login gateway window appears.If the Login gateway does not appear, and you automatically log on to System Release and you do not have level 6* security access, then from the File menu select Login as; then go to step 2. If you do have the level 6* security access go to step 3.
Log in as a user with level 6* security access, or if you do not have these logon details available, log on using the User code SUPERVIS and the Password S6; then click OK. The Folders window appears.If the Folders window does not appear, click the Folders link in the Tasks panel under the Administration heading.
- Highlight the folder Description Ledgers and press ENTER. The Ledgers window appears.
- Right-click Tax 20xx and select Rebuild. The message "Ledger has been operated on since last backup. Continue?" appears.
- Click Yes. The Data rebuild/reset utility window appears.
- Select the J DZZTB010 option and click OK. The file is rebuilt.
For more details refer to Resetting the lodgment history of a tax return or form in AE Tax