Skip to main content
Skip table of contents

Error: "Return is locked and cannot be exported" when exporting a tax return

This support note applies to:

  • AO Tax (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
Article ID: 28499

In MYOB Tax, a locked tax return indicates that the return has already been exported but not re-imported back into the tax database.  The lock is activated upon exporting to ensure the integrity of the return is maintained until it is re-imported with any changes made.

If you experience this error message when exporting a return, you need to unlock the return first in order to perform the export.

To unlock a tax return

Please use the link relevant to the way that you access MYOB Tax.

JavaScript errors detected

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.