Error: "Return is locked and cannot be exported" when exporting a tax return

This support note applies to:

• AO Tax (AU)
• AE Tax Series 6 & 8 (AU)
• AE Tax (AU)

In MYOB Tax, a locked tax return indicates that the return has already been exported but not re-imported back into the tax database.  The lock is activated upon exporting to ensure the integrity of the return is maintained until it is re-imported with any changes made.

If you experience this error message when exporting a return, you need to unlock the return first in order to perform the export.

To unlock a tax return

Please use the link relevant to the way that you access MYOB Tax.

• AE & AO Tax via Practice Manager:  Unlocking a tax return
• AE Tax via System Release:  Locking/unlocking returns using System Release
• AE Tax via Contacts:  Unlocking a tax return when using Contacts to access AE Tax