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Restoring my MYOB AE or AO data

This support note applies to:

  • AO Assets Live (NZ)

  • AO Document Manager (AU)

  • AO Document Manager (NZ)

  • AO Assets Live (AU)

  • AO Tax (NZ)

  • AE Statutory Reporter (NZ)

  • Workpapers (NZ)

  • AO Practice Manager (NZ)

  • AO Practice Manager (AU)

  • AO Workpapers (AU)

  • AO Statutory Reporter (AU)

  • AO Tax (AU)

  • AE Workpapers (AU)

  • AE Statutory Reporter (AU)

  • AE Document Manager (NZ)

  • AE Practice Manager (NZ)

  • AE Practice Manager (AU)

  • AE System Release (NZ)

  • AE System Release (AU)

  • AE Document Manager (AU)

  • AE MAS (NZ)

  • AE MAS (AU)

  • AE Tax (NZ)

  • AO Classic Tax (AU)

  • AO Classic Practice Management (AU)

  • AO Classic General Ledger (AU)

  • AO Corporate Compliance (AU)

  • AE Tax (AU)

  • AE Corporate Compliance (AU)

  • AO Classic (NZ)

Article ID: 37179

This article outlines how to restore your MYOB Accountants Enterprise (MYOB AE) or MYOB Accountants Office (MYOB AO) data.

You must run a repair of MYOB AE or AO after this process and refer to the relevant KB article at the bottom of this article.

When selecting to RESTORE your database, it will include all files that were backed up.  i.e. Tax, PM etc. 

MYOB recommends that if you want to restore only some of the files that you contact the MYOB Support Team for further assistance.

To restore the MYOB data

  1. Press the Windows key and type Restore a backup, selecting the Restore a backup result (this will have either an AE or AO icon next it). The Restore window appears.

  2. Use the ellipsis (...) button to point to the location of the zipped up backup created by the software, then press OK. The backup is selected.

  3. Select the dataset to restore to in the box below, then press OK.
    You will receive a message explaining a repair must be run following this. Press OK to proceed and restore the database. Once this is complete, you must run the Repair process as outlined in the relevant article below:
    AE - Running a repair for MYOB Accountants Enterprise
    AO - Running a repair for MYOB Accountants Office