Using MOCA in Hosted compliance

MOCA is MYOB’s virtual chat assistant.

You can access MOCA from various windows in AE/AO. This integration offers a customised experience by providing the context of the issue, including the details.

See how you can use MOCA in AE/AO and get help instantly without delay during the busy EOFY period. And if you need help with complex issues, MOCA can forward your query to our live chat team.

Access MOCA in Hosted compliance

To be able to launch MOCA in hosted compliance, you need to unblock the URL https://myobhcp.com

You can unblock the URL in 2 ways:

• Go to your browser settings > Privacy and Security and add https://myobhcp.com to the pop-ups allowed list.

• After you click MOCA, click the little pop-up icon near the address bar and select Always allow pop-ups and redirects from https://myobhcp.com