Addresses not flowing from AE Practice Manager to Tax Return
This support note applies to:
- AE Practice Manager (AU)
- AE Tax Series 6 & 8 (AU)
These instructions require technical expertise
Make sure you know what you're doing and are using one of the products listed. If you're not sure, ask your IT professional or MYOB.
You may experience the situation where specific addresses or no addresses are transferring from MYOB AE Practice Manager to tax returns.
This is usually caused by an issue with the MYOB Administration Centre, or with incorrectly named variables in the system under the Maintenance menu.
In order to resolve this, check the addresses variables; restart the services within the MYOB Administration Centre and then perform a Resync for the relevant clients.
Addresses may not flow through to the Tax return for the following reasons:
MYOB INTERNAL STAFF ONLY
If the issue is for 1 client only, may need to dbed PMS to identify if there are any incorrect values.
Refer to VIT team.