This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Document Manager (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (AU)
In MYOB AE version 5.4.27, you may notice that when creating emails from AE/AO via DM or PM it takes a long time (up to 10 minutes) for the draft to open in Outlook.
This issue can occur when AE/AO is running in elevated mode. This can occur when some of the workstation files have not updated at following locations.
|32 bit workstation||C:\Program Files\MYOB\WorkstationAutoUpdate|
|64 bit workstation||C:\Program Files (x86)\MYOB\WorkstationAutoUpdate|
If you are running 5.4.27 version, the workstation files should be dated March 2018.
If the files are not updated, perform a workstation install.
|If you use...||Refer to|
|AO||Running a workstation installation for Accountants Office|
|AE combined Installer||Running a combined workstation installation or uninstallation for Accountants Enterprise|
|AE non-combined installer||Installing and Uninstalling Accountants Enterprise (AE) on a workstation|