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Email drafts taking long time to open

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AO Practice Manager (NZ)
  • AO Practice Manager (AU)
  • AE Document Manager (NZ)
  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
  • AE Document Manager (AU)
Article ID: 39227

In MYOB AE version 5.4.27, you may notice that when creating emails from AE/AO via DM or PM it takes a long time (up to 10 minutes) for the draft to open in Outlook.

This issue can occur when AE/AO is running in elevated mode. This can occur when some of the workstation files have not updated at following locations.

Operating systemLocation
32 bit workstation C:\Program Files\MYOB\WorkstationAutoUpdate
64 bit workstationC:\Program Files (x86)\MYOB\WorkstationAutoUpdate

If you are running 5.4.27 version, the workstation files should be dated March 2018.

If the files are not updated, perform a workstation install.

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