Email drafts taking long time to open
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AE Document Manager (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Document Manager (AU)
Article ID: 39227
In MYOB AE version 5.4.27, you may notice that when creating emails from AE/AO via DM or PM it takes a long time (up to 10 minutes) for the draft to open in Outlook.
This issue can occur when AE/AO is running in elevated mode. This can occur when some of the workstation files have not updated at following locations.
| Operating system | Location |
|---|---|
| 32 bit workstation | C:\Program Files\MYOB\WorkstationAutoUpdate |
| 64 bit workstation | C:\Program Files (x86)\MYOB\WorkstationAutoUpdate |
If you are running 5.4.27 version, the workstation files should be dated March 2018.
If the files are not updated, perform a workstation install.
| If you use... | Refer to |
|---|---|
| AO | Running a workstation installation for Accountants Office |
| AE combined Installer | Running a combined workstation installation or uninstallation for Accountants Enterprise |
| AE non-combined installer | Installing and Uninstalling Accountants Enterprise (AE) on a workstation |