This support note applies to:
-
AO Practice Manager (AU)
-
AO Practice Manager (NZ)
-
AE Practice Manager (AU)
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AE Practice Manager (NZ)
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AO Document Manager (AU)
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AO Document Manager (NZ)
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AE Document Manager (AU)
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AE Document Manager (NZ)
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AO Statutory Reporter (AU)
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AE Statutory Reporter (AU)
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AE Statutory Reporter (NZ)
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AO Corporate Compliance (AU)
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AE Corporate Compliance (AU)
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AO Tax (AU)
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AO Tax (NZ)
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AE Tax (AU)
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AE Tax (NZ)
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AE Tax Series 6 & 8 (AU)
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AE Tax Manager (NZ)
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AE Workpapers (AU)
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AO Workpapers (AU)
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Workpapers (NZ)
When performing a Mail Merge in AE/AO you may receive the following message:
To resolve this issue, uninstall and reinstall AE/AO workstation. For detailed instructions, refer to the following articles:
|
If you're using... |
refer to... |
|---|---|
|
Accountants Office (AO) |
Uninstalling and reinstalling AO Workstation |
|
Accountants Enterprise (AE) with combined installer |
Running a combined workstation installation or uninstallation for Accountants Enterprise |
|
Accountants Enterprise (AE) Series 6 & 8 |
Installing and Uninstalling Accountants Enterprise (AE) on a workstation |
If you're still receiving this message after performing a workstation install on the affected workstation, contact MYOB support for further investigation.