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Error: "Microsoft Outlook has been opened in Administrator mode..."

This support note applies to:

  • AO Practice Manager (AU)
  • AO Practice Manager (NZ)
  • AE Practice Manager (AU)
  • AE Practice Manager (NZ)
  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AE Document Manager (AU)
  • AE Document Manager (NZ)
  • AO Statutory Reporter (AU)
  • AE Statutory Reporter (AU)
  • AE Statutory Reporter (NZ)
  • AO Corporate Compliance (AU)
  • AE Corporate Compliance (AU)
  • AO Tax (AU)
  • AO Tax (NZ)
  • AE Tax (AU)
  • AE Tax (NZ)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax Manager (NZ)
  • AE Workpapers (AU)
  • AO Workpapers (AU)
  • Workpapers (NZ)
Article ID: 28490693

When performing a Mail Merge in AE/AO you may receive the following message:

To resolve this issue, uninstall and reinstall AE/AO workstation. For detailed instructions, refer to the following articles:

If you're using...refer to...
Accountants Office (AO)Uninstalling and reinstalling AO Workstation 
Accountants Enterprise (AE) with combined installerRunning a combined workstation installation or uninstallation for Accountants Enterprise
Accountants Enterprise (AE) Series 6 & 8Installing and Uninstalling Accountants Enterprise (AE) on a workstation

If you're still receiving this message after performing a workstation install on the affected workstation, contact MYOB support for further investigation.

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