Microsoft Office 2010 Compatibility Statement
This support note applies to:
- AE Practice Manager (AU)
- AE System Release (AU)
- AE Reporter (AU)
- ProfitOptimiser (AU)
- Profiles (AU)
- PDF Manager (AU)
- AE Document Manager (AU)
- Leased Assets (AU)
- AE Investments (AU)
- Insolvency (AU)
- CRS (AU)
- AE Assets (AU)
- AO Classic Tax (AU)
- AO Classic Practice Management (AU)
- AO Classic General Ledger (AU)
- AO Corporate Compliance (AU)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
- AE Corporate Compliance (AU)
- AE Accounts (AU)
As part of our environment compatibility process, MYOB has tested and evaluated the use of Microsoft Office 2010 with the latest versions of MYOB products.
In all test cases, a standard installation of both the 32-bit and 64-bit editions of Microsoft Office 2010 and MYOB software was performed.
Listed below are issues that have been identified when using some MYOB products with Microsoft Office 2010. Where applicable, a solution or work-around is also provided.
As each practice is unique, we recommend reading the issues identified and assessing if Office 2010 is appropriate for use.
To confirm whether your MS Office 2010 installation is 32-bit or 64-bit:
MS Outlook 2010 sets a registry key named Bitness of type REG_SZ on the computer on which it is installed. The Bitness registry key indicates whether the Outlook 2010 installation is 32-bit or 64-bit.
Access the workstation's registry to check as per the details below:
Registry path: HKEY_LOCAL_MACHINE\Software\Microsoft\Office\14.0\Outlook
Registry key: Bitness
Value: either x86 (32-bit) or x64 (64-bit)
| Product | Minimum Version | Issue | Refer to article |
|---|---|---|---|
| Microsoft Office 2010 Compatibility | |||
| Microsoft Office 2010 32-bit Compatibility | |||
Classic Accountants Office | 13.5 | Unable to create a new document in the Files tab of the Clients module when using Office 2010 | |
Classic Accountants Office | 13.5 | Workpapers cannot be opened from the General Ledger module when using Office 2010 | Error: "9/Data Type Mismatch" when opening Workpapers in AO Classic |
Classic Accountants Office | 13.5 | Diary module will not integrate with Outlook 2010 |
|
MYOB AE Profiles Series 8 | 8.20 | You are unable to access Reporting screens when Access 2010 is installed on the workstation |
|
MYOB AE Timecost Series 8 | 8.20 | You are unable to access Reporting screens when Access 2010 is installed on the workstation |
|
AE Tax | 2010.0b | Two copies may be saved when using the "Print to File" function | |
AE Tax Series 6 | 8.20 | Two copies may be saved when using the "Print to File" function | |
AE Tax Series 6 | 6.36 | Two copies may be saved when using the "Print to File" function | |
System Release | 8.0c | Two copies may be saved when using the "Print to File" function | |
| Microsoft Office 2010 64-bit Compatibility | |||
PDF Manager | 1.6 | Error message using Email feature in PDF Manager | |
The environment compatibility process has been completed and subject to conditions listed below, MYOB certifies the use of MYOB software with Microsoft Office 2010. Please note that this does not mean MYOB will provide support directly for Microsoft Office 2010 as part of your software support agreement.
Conditions
The conditions upon which MYOB provide this compatibility statement are as follows:
MYOB reserves the right to not support the use of the MYOB software operating on or with hardware and peripherals that do not meet the recommended requirements of the Microsoft Office 2010 manufacturer.
For more information on environments that are recommended for use with MYOB software, please refer to the MYOB System Requirements web page.
If you have any queries regarding this compatibility, please contact MYOB Support.