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Tax 2023 issues

This support note applies to:

  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
  • AO Tax (AU)
Article ID: 100828485

This page is a reference for all 2023 issues that are outstanding or resolved in an update. We'll keep adding issues to this page as they're found.

The What data pre-fills into Tax?. If pre-filled data doesn't have as much information as you're expecting, it may be because it's too early in the financial year for the ATO to consider the data as tax ready.

Issue SolutionRef no
Install errors

Accountants Enterprise only

If you use Tax tracking to roll over from the previous year, tax return statuses aren't appearing.

Add/Edit Status Levels.01366619
After a Windows update, the workstation installation fails at the prerequisite tests.Contact us for help with completing the workstation installation.01365189

Error: There were some errors during the installation. Tax database upgrade failed.

This error might happen if you use custom tax ledger codes in system release.

If you use custom tax ledger codes, then this error will not cause any issues with the functionality of AE and all features will work correctly.

To check if you use custom tax codes:

  1.  Go to Maintenance > Tax > Settings.
  2. If the Ledger name is not Tax, you can ignore the error as AE will work correctly.

If you're getting this error and the Ledger code is Tax, call our support team.


Series 6 or 8 only

Tax 2023 is not displaying after the Bulk RSD process runs in Client Compliance.

Open tax returns by going to the MYOB AE Tax returns homepage and double-clicking the tax 2023 return link.


Individual tax return

Capital gains amount incorrect when rolling over tax returns from 2022 to 2023.

When rolling over the tax return, the amount at Item 18 V incorrectly rolled over from the BW schedule. 

We're aware of this issue and will be addressed in the next release.

CPI rates are incorrect. We're aware of this issue and will be addressed in the next release.01437993
In a 2023 individual tax return, the SAPTO calculation is incorrect in the estimate. Manually calculate and edit a tax estimate manually.01473136
The AE/AO tax estimate calculation is incorrectly including HELP debt repayments, even if the client is exempt because of the Medicare levy reduction due to low family income.Manually calculate and edit a tax estimate manually.01400751

Occupation code discrepancy

As per the ATO guidelines, we've removed the occupation code 341111 from AE/AO but the ATO has not updated their website and this code still exists on the list.

You will not find 341111 code in AE/AO.-

For some labels in a 2022 tax return, if you add rows with amounts in addition to the first row, the amounts are incorrectly rolling forward to 2023. This occurs for the following labels:

  • D2 Work-related travel expenses
  • D3 Work-related clothing, laundry and dry cleaning expenses
  • D4 Work-related self education expenses
  • D7 Interest deductions
  • D8 Dividend deductions
  • D13 Deduction for project pool.
This issue is fixed in the 2023.0a hotfix release01366759

IITR.730088 - Assessable foreign source income is incorrect.

This issue occurs when Foreign entity CFC income and Foreign entity transferor trust income are incorrectly included when calculating the Assessable foreign source income on the main return.

This issue happens in the 2022 and 2023 tax years.

This issue is fixed in the 2023.0a hotfix release.


Warning IITR.W00002: Check AASIS details have been provided correctly.
Even though this is a warning, the complete button is not available.

This error occurs in the Australian superannuation income stream worksheet.

This issue is fixed in the 2023.0a hotfix release.


The ATO has notified us about the following rejection codes that may occur when selecting some occupation codes.

CMN.ATO.GEN.XBRL03: filed contains invalid data: The value specified for an item does not match the item type


Occupation codes that will result in a rejection
This issue is fixed in the 2023.0a hotfix release.01359168

Prior year capital loss (pyl) worksheet rollover

When rolling over a capital loss from 2022 to 2023, the pyl worksheet does not populate with the capital loss amount.

The correct amount populates in the tax return label.

This issue is fixed in the 2023.0a hotfix release.

Company return
Vaildation error CTR.500370 CTR.500317

This error happens when there is a loss carry back offset at Item 13 label S is less than 50 cents.

We're aware of this issue and working on a solution.

As a workaround, adjust the amounts at Item 6  and Item 7 so the offset is greater than 50 cents. or

Enter the amount directly in Item 13 with no cents, and delete the loss carry back worksheets (lcc and lcb).


2023 - Items 7J and 7L not printing in ELD and tax estimate.

The following items are not included and not reducing the taxable income when printing the ELD and tax estimate.

  • Item 7J Small business skills and training boost
  • Item 7L Small business technology investment boost

Rollover of H1 Credit for interest on Early payments amount.

The amount at H1 Credit for interest bn Early payments does not rollover into the 2023 tax return if there's no interest income worksheet in the 2022 tax return.

This issue is fixed in the 2023.0a hotfix release.


Activity statements

V23 - Invalid value, cannot be negative

This issue occurs when the PAYG instalment income (label T1) is 0 and the Commissioner’s rate (T2) or Varied rate (T3) is greater than 0 then the amount at label T11 (5A) calculates as -1.

This issue is fixed in the 2023.0a hotfix release.01359683
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