V17 or V5 Missing Tax Agent Details and Missing Contact Details

This support note applies to:

• AE Tax Series 6 & 8 (AU)

Validating a tax return you may experience a Validation Error V17 or V5 where the

• Tax Agent Phone Number.
• Tax Agent Address.
• Contact Details.

are appearing within the return, but unable to validate the return.

To ensure that integration is running effectively please refer to the following knowledge base articles:

Addresses not flowing from AE Practice Manager to Tax Return

Checking, restarting and stopping Admin Centre services and background processes

After completing these articles please continue with:

Transferring Tax agent/Contact to an AE Tax Return or Form