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V17 or V5 Missing Tax Agent Details and Missing Contact Details

This support note applies to:

  • AE Tax Series 6 & 8 (AU)
Article ID: 35523

Validating a tax return you may experience a Validation Error V17 or V5 where the

  • Tax Agent Phone Number.
  • Tax Agent Address.
  • Contact Details.

are appearing within the return, but unable to validate the return.

To ensure that integration is running effectively please refer to the following knowledge base articles:

Addresses not flowing from AE Practice Manager to Tax Return

Checking, restarting and stopping Admin Centre services and background processes

After completing these articles please continue with:

Transferring Tax agent/Contact to an AE Tax Return or Form

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