This support note applies to:
- AO Tax (NZ)
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AO Workpapers (AU)
- AO Statutory Reporter (AU)
- AO Tax (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax (NZ)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
When launching the MYOB AE/AO icon after running a client install on a workstation and/or a terminal server, you may find that the application fails to launch and there are no errors appearing.
To resolve this issue, review the following:
To change the permissions
Firstly, allow Full Access for Authenticated Users to the ClientFramework folder located in C:\ProgramData\MYOB on the server.
The ProgramData folder is a hidden folder. For information regarding accessing this folder refer to Viewing hidden files, folders and drives or enabling file extensions in Windows
To run a workstation setup
If the above does not resolve the issue, you may need to uninstall and reinstall MYOB Accountants Enterprise (MYOB AE) or Accountants Office (MYOB AO) workstation to ensure all components have been correctly laid down.
|If you're using...||Refer to...|
|AE (combined installer)||Running a combined workstation installation or uninstallation for Accountants Enterprise|
|AE (Series 6 or 8 / PM installer)||Installing and Uninstalling Accountants Enterprise (AE) on a workstation|
|AO||Uninstalling and reinstalling AO Workstation|
To locate the log
If the issue still occurs, you need to review the ClientFramework log. To find the log, press the Windows key on your keyboard and type the following:
This will display the log and error preventing you from opening MYOB software. Review the error and resolve. If you are unsure what the error means, try searching the Knowledge Base or contact MYOB Support.
MYOB Internal notes
Insert PR# 15629755745