Error downloading the pre-fill report, the network path is not found. This issue generally occurs after a migration. Check the path where the file is saved from the Report File Settings window.
Access to the path '\\\<servername>\<foldername>' is denied.
Check the following.
The file location where the documents are saved doesn't have permissions to Everyone. You may need to update the permissions and sharing on \\<servername>\<foldername> to allow the Everyone user group to have full control. If you need help, check with your IT professional.
The SBR Sender Server under Services doesn't have the Administrative login. To check login details:
Enter services.msc the search field and press Enter.
Right-click MYOB Tax SBR Sender Server and select Properties.
In the Log On tab, select This account and enter the username of the Domain Administrator and the password.
Error: "Binary stream '0' does not contain a valid BinaryHeader. Possible causes are invalid stream..."
This error generally occurs if the server hasn't been restarted for more than 2 weeks.
Either restart your server and pre-fill again or close the tax return you are trying to pre-fill and pre-fill again.
How do I change employee permissions for pre-filling data?
You can restrict or give employees pre-fill access.
Go Maintenance > Security > TaskPermissions.
From the Product dropdown, select Tax.
Select the Group you would like to give or restrict permissions.
Under Group Description, click to expand Maintenance
Select Allow for the options you want to give users:
Tax - Pre-fill Download & Save
Tax - Pre-fill into Tax
Tax - Pre-fill Open Report
Tax - Pre-fill Report File Settings
Click OK. The user will see the changes when they log out and log back in.
Other FAQs
If I delete the PDF copy of a pre-fill report, will it delete the data in the tax return?
No, information already pre-filled won't be impacted if the report deleted.
If I import a pre-fill report into a return that's already pre-filled, will it overwrite the data?
Yes, all the already existing pre-fill will be overwritten (lost).
Is there an audit trail for pre-filling?
No, we don't have an audit trail for the pre-fill.
MYOB INTERNAL STAFF ONLY
What do I do if pre-fill status shows "Downloading"?
If the client has restarted the SBR Sender server and still having the issue, the DLLs in the Service folder under C:\Program Files (x86)\MYOB\SBRSender\Server\ is still an older version. Refer to the Cavalry team for the solution.
Things to check if Pre-fill Manager is missing
The useipsbr.xml and the ipsbrconfig.xsl files located in the MYOBAO\AOSQL\TAX\TAX\<databasename> folder are not up to date. Rename the existing files, check the Tax version the client is on and copy the file of the same version. Close and re-open framework.
If you need to escalate any of the following issues to SST, make sure you include the data required.
Issue
Data to be included when escalating
If the data on the pre-fill report downloaded into AE/AO differs from the pre-fill report on the Tax Agent Portal.
Copy of both pre-fill reports (the one downloaded into AE/AO & the one from the TAP), and the affected clients TFN
Rejection errors for pre-filled returns. The issue is fixed if the pre-filled schedules are deleted and the return is manually keyed.
The pre-fill report downloaded into AE/AO, export of the return and rejection notice
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