FAQ's: Troubleshooting Windows 10 environments

This support note applies to:

AE Tax Manager (NZ)
AO Tax (AU)
AE Practice Manager (NZ)
AE Practice Manager (AU)
AE System Release (NZ)
AE System Release (AU)
AE Tax (NZ)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)

Article ID: 38069

If you have upgraded a workstation to Windows 10 you may experience some user interface changes and other various issues when using MYOB software.

This Knowledge Base article lists some of the most common queries that relate to workstations using Windows 10 environments.

Windows 10 Compatibility Statement

As part of our environment compatibility process, MYOB has tested and evaluated the use of Microsoft Windows 10 with the latest versions of MYOB products.

For detailed information on the Windows 10 Compatibility refer to Windows 10 Compatibility Statement

Product	Knowledge base articles
MYOB AE/AO	PDF documents do not open from AE, AO, Document Manager and Corporate Compliance Install fails on Windows 10 when .NET Framework 3.5 is not preinstalled Errors in MYOB applications after upgrading to Windows 10 build 1803
Practice Manager	Invoice date displays in US format on Win 10 machines Reports displays red line and in Landscape mode after upgrading to Windows 10
Document Manager / PDF Manager	Scan option in PDF Manager does not work in Windows 10 environments Unable to open PDF from desktop after opening a PDF from Document Manager PDF documents do not open from AE, AO, Document Manager and Corporate Compliance