CMN.ATO.AUTH

Message: The software provider has not been nominated to secure your online (cloud) transmissions.

You'll see this error if the Agent ABN, the Practice ABN in Tax, and the ABN registered in the ATO Access Manager for the Software ID aren't the same. This can happen if you have multiple agents or you use the company or business ABN in tax.

Solution

• Make sure that both the ATO Access Manager and MYOB Tax have matching ABNs

• Complete the Lodgment manager setup process again using the Authorise Agents option on the Lodgment Manager homepage.
  Once the ABN has been confirmed in ATO Access Manager and MYOB Tax, you can continue lodging.

You do not have the correct permissions to submit this request or retrieve this file. Contact your AUSkey administrator to authorise your AUSkey for the relevant registered agent number.

Review your permissions in Access Manager. Check that the following on your client record in your software are correct:

• Is the ABN correct for the TFN?

• Is the TFN correct for the client name?

• Is the ABN correct for the client name?

Solution

1. In ATO Access manager under Access/Permissions, check if the agent number is added, it has full permissions and can Prepare and Lodge returns of that type.

2. Check if your client's ABN is active on abr.business.gov.au. Remove the ABN in the tax return—Return Properties > General tab if it's no longer active.

3. Check on the ATO Tax Agent Portal that the:

   • client is listed under the tax obligations subsection. If it's missing, add it.

   • ABN, TFN and Client Activity Center (ABN Branch Number) are the same as those entered in MYOB Tax. Enter the ABN Branch Number—Return Properties > General tab > Division number.

4. Check that the tax return is assigned to the correct agent—Return Properties > Staff tab.

If it's still an issue, delete and re-add the client on the ATO tax agent portal.

Your nomination with the online (cloud) software provider does not contain the correct Software ID

Your nomination with the software provider might not have the correct Software ID in Access Manager.

Solution

Log in to ATO Access Manager and make sure you have the correct permissions to lodge on behalf of this client and are linked to the correct agent ABN.

The client you transmitted is not associated with the agent number you supplied and cannot be authorised.

A link between your client and your agent number does not exist for the selected task. You'll get this error if the details in the tax return don't match the ATO records.

Solution

Edit the details in the tax return to match the details in the ATO records. Remember that text is case sensitive. If you're still getting the error, contact the ATO