Installation and post-installation troubleshooting

This support note applies to:

AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AO Tax (AU)

Article ID: 52699221

The start of a new financial year always begins with successful software installation, so we strongly recommend that you read your install guide. You can download the installation guide and release notes from my.MYOB.

Here's a list of useful articles for issues or questions during and after the installation.

Task	KB article
Installation	Error: "Application Template not found" Error: "Ledger not found in the referenced folder" installing Tax or opening a Tax return Resetting the SQL password for 'sa' username FBT— Error: "20xx/20yy FBT return will not be available in use for Tax 20xx..."
Year-end procedures and rollover	Error: "Roll over failed" in Tax 2024 (SQL) Rolling over Tax Tracking for the new year Running the Year End Routine manually for Tax Retain Schedule Data (RSD) Options
Post installation	Error: "SQL server does not exist or access denied" when opening MYOB No tax estimate appears when pressing F4 or clicking the Tax Estimate icon
Lodgment benchmark reports	FAQs: 85% Lodgment Benchmark