Installation and post-installation troubleshooting (Tax 2023)

This support note applies to:

AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AO Tax (AU)

Article ID: 52699221

The start of a new financial year always begins with successful software installation, so we strongly recommend that you read your install guide. You can download the installation guide and release notes from my.MYOB.

Here's a list of useful articles for issues or questions during and after the installation.

Task	KB article
Installation	Error: "Application Template not found" Error: "Ledger not found in the referenced folder" installing Tax or opening a Tax return Tax forms not appearing in matters after Tax Roll Forward (updated 2020 file attached) (AE Tax Series 6/8 only) Resetting the SQL password for 'sa' username
Year-end procedures and rollover	Error: "Roll over failed" in Tax 2023 (SQL) Rolling over Tax Tracking for the new year Running the Year End Routine manually for Tax Retain Schedule Data (RSD) Options
Lodgment benchmark reports	FAQs: 85% Lodgment Benchmark