Microsoft Office 2016 compatibility with MYOB products

This support note applies to:

AE Tax Manager (NZ)
AO Assets Live (NZ)
AE Assets Live (NZ)
OnTheGo (NZ)
OnTheGo (AU)
AO Document Manager (AU)
AO Classic Document Manager (AU)
AO Classic Document Manager (NZ)
AO Document Manager (NZ)
AO Assets Live (AU)
AE Assets Live (AU)
AO Tax (NZ)
AE Statutory Reporter (NZ)
Workpapers (NZ)
AO Practice Manager (NZ)
AO Practice Manager (AU)
AO Workpapers (AU)
AO Statutory Reporter (AU)
AO Tax (AU)
AE Workpapers (AU)
AE Statutory Reporter (AU)
AE Document Manager (NZ)
AE Practice Manager (NZ)
AE Practice Manager (AU)
Timecost (AU)
AE System Release (NZ)
AE System Release (AU)
AE Reporter (NZ)
AE Reporter (AU)
ProfitOptimiser (AU)
Profiles (AU)
PMA (NZ)
PMA (AU)
PDF Manager (AU)
AE Document Manager (AU)
AE MAS (NZ)
AE MAS (AU)
Leased Assets (AU)
AE Investments (AU)
Insolvency Old (AU)
Insolvency (AU)
FBT (AU)
AE Tax (NZ)
CRS (NZ)
CRS (AU)
AE Central Database (NZ)
Cashbook (AU)
AE Assets (AU)
AO Classic Tax (AU)
AO Classic Practice Management (AU)
AO Classic General Ledger (AU)
AO Corporate Compliance (AU)
AE Assets (NZ)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AE Corporate Compliance (AU)
AE Accounts (AU)
PDF Manager (NZ)
ProfitOptimiser (NZ)
AO Classic (NZ)

Article ID: 38006

Microsoft Office 2016 is compatible with AE Practice Manager 5.4.17, Document Manager 4.0.18 and AO 2016.0.

Integrated Release version 6 and version 8 are compatible with Microsoft Office 2016 32-bit only. The installation of Integrated Release 6.41 and 8.25 (and later) will prevent the installation of the software on systems running Microsoft Office 2016 64-bit.

Below are some products with low-impact known issues with Office 2016, with links to more information and a solution or work-around where possible. Each practice is different, so assess whether Office 2016 is appropriate for use based on these known issues.

MYOB Products compatible with Office 2016 32 bit & 64bit

Product	Version	Known Issues
MYOB AE/Practice Manager	5.4.17	Displaying bill previews behind other applications
MYOB AO Practice Manager	2016.0	Displaying bill previews behind other applications
MYOB Document Manager	4.0.18	Message: "Open File - Security Warning" with Office 2016 and ShareIT Fixing blank emails after profiling into Document Manager with Office 2016
PDF Manager	1.6	Message: "Open File - Security Warning" with Office 2016 and ShareIT
System Release	AU: 8.1 NZ: 8.0d	Error: "Your computer is using an incompatible mail system"
AE/AO Tax - AU	2016.0 8.28 6.44	Error: "Your computer is using an incompatible mail system" Error: "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe"
AE/AO Tax - NZ	2016.0	Error: "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe"
Tax Manager - NZ	2016.0	-
Integrated Release Series 6/8*	8.28 6.44	32-bit only supported
AE MAS	6.1e - AU 6.1d - NZ	-
AE Assets - AU	2.4	-
AE Reporter	3.4	Error: "ActiveX component can't create object" Error: "Run-time error: '429': ActiveX component can't create object" Error: "Run-time error -2147352567 (80020009)"
AMS - NZ	5.3a	-
NZ MYOB AO Classic	19.0.0	Error: "1705/File access is denied" when creating a Workpaper in AO Classic
AU MYOB AO Classic GL	17.0.0	Error: "1705/File access is denied" when creating a Workpaper in AO Classic
Corporate Compliance - AU	3.2	-
Statutory Reporter	2.0	-
Online Portal	-	-
Assets Live	-	Assets displays "#NAME?" in certain cells after exporting a report to a *.CSV format
Insolvency - AU	2016.06	-
Profit Optimiser	7.6.1	Error: "Error initialising Optimist Add-in. Error was: ActiveX component can't create object"

* only compatible with 32-bit versions of Microsoft Office 2016 only

Conditions

The conditions upon which MYOB provide this compatibility statement are as follows:
MYOB reserves the right to not support the use of the MYOB software operating on or with hardware and peripherals that do not meet the recommended requirements of the Microsoft Office 2016 manufacturer.

For more information on environments that are recommended for use with MYOB software, please check the Australian or New Zealand MYOB System Requirements web page.

If you have any queries regarding this compatibility, please contact MYOB Support.