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Error: "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe"

This support note applies to:

  • AE Practice Manager (AU)
  • AE Tax Series 6 & 8 (AU)
  • AE Tax (AU)
  • AE Practice Manager (NZ)
  • AE Tax (NZ)
Article ID: 35773

In MYOB Accountants Enterprise (AE) when exporting the Tax homepage to Excel 2013 or 2016, opening the spreadsheet yields the warning "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe."

This is merely a warning and can be accepted so as to view the document's contents.

To avoid this message:

Save the document as a different file type.

MYOB INTERNAL STAFF ONLY

Rally Defect 6609

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