Common alerts and solutions

Accountants Enterprise only

Alert	Why do I get this alert and how do I resolve it?
Account(s) do not reconcile with the IRD	This alert occurs whenever there are unreconciled transactions on the Reconciliation window. Regularly review the data shown on the IRD Data page to see which clients have unreconciled transactions. You can access the IRD Data page from the Tax icon drop-down list. To resolve the alert On the TASKS bar, click Reconciliation. The Reconciliation view appears. Reconcile all items displayed.
Account on hold at IRD	This alert occurs when the downloaded IRD Data indicates that the client’s account has been put on hold by the IRD. To resolve the alert Contact the IRD. When the IRD removes the hold from the account, the alert will be cleared once the updated IRD data has been downloaded.
Balance month differs to IRD	This alert occurs when the Balance month defined for the client (on the Client page Main tab) doesn't match the data downloaded from the IRD. To resolve the alert On the TASKS bar, click Client tax details. The Client page Tax tab appears. Click the Main tab. Change the Balance Month so it matches the IRD. The balance month is determined from the tax period start date of the Income Tax balance received from the IRD. If a taxpayer changes balance month, the transitional year will still start with the same month as the previous financial year, as a result the balance month alert will show until a balance is received for the following year. For example, if 2016 is the transitional year, the alert will show until a 2017 balance is received.
Draft return exists	This is an informational alert that occurs when you begin processing a client’s tax return. To resolve the alert File the completed return. The tax notice will use the draft return values once the return is approved.
GST Settings differ to IRD	Due to the IRD temporarily stopping transmission of GST data, this alert has been removed from 2017.0 (version 5.4.22) onwards. It will be re-enabled once the IRD makes this data available again. This alert occurs when the GST settings defined for the client (on the Client page Tax tab) does not match the data downloaded from the IRD. To resolve the alert On the TASKS bar, click Client tax details. The Client page Tax tab appears. Update the GST Details so they match the IRD. The GST settings are determined from the GST balance received from the IRD. If a taxpayer deregisters, it will take the tax period plus one month for this to be recognised, e.g., if an entity pays 2 monthly GST, it will take 3 months to establish that the entity has deregistered (when a GST balance has not been received for the next period end).
Provisional basis differs to ratio setting Provisional basis differs to AIM setting	This alert occurs when the method used to calculate the provisional tax (using the Provisional Tax Calculator) does not match the Ratio method or AIM method setting on the Client page Tax tab. This may be OK if the client recently changed methods, so you may not need to resolve the alert. To resolve the alert On the TASKS bar, click Provisional tax calculator. The Provisional tax calculator appears. Note the method selected to calculate provisional tax. Close the Provisional tax calculator. On the TASKS bar, click Client tax details. The Client page Tax tab appears. Compare the Ratio method or AIM method setting to the method selected to calculate provisional tax. These settings need to be the same. Adjust the appropriate setting so they are both correct.
Some payments have not been confirmed	This alert occurs when payment transactions created when you created a tax notice have not been confirmed as being received by the IRD. Tax Manager will show these payment transactions with an Expected status. To resolve the alert Either: If the client isn't going to make the payment, delete the payment. Wait for the client to make a payment to the IRD and download and reconcile the record of the payment from the IRD. You can review the Missed Payments page to see all clients with outstanding payments.