Approved and signed documents do not display digital signature

This support note applies to:

• AO Document Manager (AU)
• AO Document Manager (NZ)
• AO Tax (NZ)
• AO Practice Manager (NZ)
• AO Practice Manager (AU)
• AO Tax (AU)
• AE Practice Manager (NZ)
• AE Practice Manager (AU)
• AE Tax (AU)
• AE Tax (NZ)
• AE Document Manager (AU)
• AE Document Manager (NZ)

In MYOB Portal you may find documents approved and electronically signed by your clients don't display a digital signature.

This issue may occur if the document is secured or password protected.

Note: A secure document will display 'SECURE' in the title bar of the document.

To resolve this issue, ensure the document is not secured or password protected before re-uploading the document to the MYOB Portal for your client to sign.