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Approved and signed documents do not display digital signature

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AO Tax (NZ)
  • AO Practice Manager (NZ)
  • AO Practice Manager (AU)
  • AO Tax (AU)
  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
  • AE Tax (AU)
  • AE Tax (NZ)
  • AE Document Manager (AU)
  • AE Document Manager (NZ)
Article ID: 38938

In MYOB Portal you may find documents approved and electronically signed by your clients don't display a digital signature.

This issue may occur if the document is secured or password protected.

Note: A secure document will display 'SECURE' in the title bar of the document.

To resolve this issue, ensure the document is not secured or password protected before re-uploading the document to the MYOB Portal for your client to sign. 

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