Documents in MYOB Practice won't download

This support note applies to:

• AO Practice Manager (NZ)
• AO Practice Manager (AU)
• AE Practice Manager (NZ)
• AE Practice Manager (AU)
• AE Document Manager (NZ)
• AE Document Manager (AU)
• AO Document Manager (AU)
• AO Classic Document Manager (AU)
• AO Classic Document Manager (NZ)
• AO Document Manager (NZ)

To download documents from MYOB Practice, you may need to allow pop-ups in your browser for partner.myob.com. The browser will prompt you to do this if you haven't previously blocked pop-ups.

If you have blocked pop-ups, go to you browser's pop-up settings and add partner.myob.com as an exception to the pop-up block rules. For more information about changing your settings, see the help for your browser.