Error: "PDF Manager needs to connect to the network to validate the licence"

This support note applies to:

PDF Manager (AU)
PDF Manager (NZ)

Article ID: 36773

In MYOB PDF Manager you may experience the following message "PDF Manager needs to connect to the network to validate the licence" when launching into PDF Manager.
This error can occur as a result of a corruption in the PDF Manager configuration file.

To resolve this error you need to delete the MPCConfiguratation file and re-link to the licence file.

Deleting the MPCConfiguration file
Refer to

Error: "There was a problem updating the configuration file ERROR: MPCInstaller.MPCInstaller::UpdateConfigurationFile Error Validating configuration file:Root element is missing"
Relinking the Licence File
To re-link the Licence file, you need to relaunch PDF Manager.

You may need to perform the above steps on all affected workstations.