Error: "Access Denied" when clicking the Client Accounting tab for a client

This support note applies to:

Article ID: 37832

In AE/AO Client Accounting you may experience the error "Access Denied" when clicking the Client Accounting tab.

This error appears where the ledger configured to Client Accounting is an AE/AO Ledger.

To resolve this error, ask your practice administrator to provide you with access to the cashbook.myob website as follows:

To give a user access to AE/AO Ledger

Open your web browser and navigate to:
- http://cashbook.myob.com.au (Australia)
- http://cashbook.myob.co.nz (New Zealand)
Alternatively, If you have already migrated a Client Accounting file to the online ledger, you can launch the cashbook website by clicking on the Launch AE/AO ledger option in TASKS panel in Client Accounting.
Enter your Practice my.MYOB login credentials and click Sign in. The My Cashbook dashboard appears.

What's my Practice my.MYOB login?
If you're not sure what your Practice my.MYOB login is, follow the menu path: Maintenance > Maintenance Map > Online > Practice my.MYOB Settings in AE/AO to find out.
You'll need to be an Administrator or Super User to access these settings.
Click on the drop-down arrow next to your firm's name, located at the top right of the page and select Manage Firm Users. A list of employees with my.MYOB logins is displayed.
Click in the blank side of the Access field for each user and set as required. The Access column is an ON/OFF toggle field (
).
- If the Access is set to OFF, click the blank side to turn access ON.
- To disable a user's access, if the toggle button shows ON, click the blank side to set it to OFF.