This support note applies to:
- AE MAS (NZ)
- AE MAS (AU)
In MYOB Accountants Enterprise MAS (AE MAS) when exporting a report which was generated from MAS in a Windows 8 or Server 2012 environment to PDF, you may receive the error "System Release runtime loader has stopped working". The Problem Signature shows the Problem Event Name: APPCRASH.
To create a PDF of the report, export the report from MAS to a Microsoft Word document then open the word document and save the report as a PDF file.
Although we have identified this as an issue, no further release of AE MAS is scheduled and therefore this issue will not be addressed.