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Error: "Unable to find the full licence file" when starting System Release


This support note applies to:

  • AE System Release (NZ)


Article ID: 16060

When installing or opening System Release, you may receive an error "Unable to find the full licence file" once you have clicked on the Finish button. Fixing the error involves renaming some key files and reinstalling System Release.

Ensure all users have logged out of System Release before performing the following instructions.


To fix the error

  1. Open Windows File Explorer and navigate to your X:\SOL64\S6 folder. Where X:\SOL64 is the installed location of System Release.

    If you're not sure where System Release has been installed to, refer to the topic

    Identifying the location of System Release

    for details.


  2. Select the file named s60.tcf and, from the File menu, select Rename.

  3. Enter s60.old1 and press ENTER on your keyboard. The file is renamed to s60.old1.

  4. Select the file named s60.tnf and, from the File menu, select Rename.

  5. Enter s60.old2 and press ENTER on your keyboard. The file is renamed to s60.old2.

  6. Select the folder with the extension .VID and, from the File menu, select Rename.

  7. Change the .VID extension to .old and press ENTER on your keyboard. The folder name ends in .old.

  8. Reinstall System Release.