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Error: "PLS windows service not responding" on a workstation

This support note applies to:

  • AO Tax (AU)
  • AE Tax (AU)
Article ID: 38479

In MYOB Tax if you are using PLS (CloudAuth) to lodge returns you may experience the error "PLS window service is not responding" on a workstation even though the server shows that it is working.

To resolve this issue check the date/time on your workstations and the server is correct and matches the actual date and time.


PR# 139100514993

SR# 138600373356


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