Error: "Fail to copy file to DM File Store because the file...does not exist" when emailing from Document Manager
This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Document Manager (NZ)
- AE Document Manager (AU)
Article ID: 34844
In MYOB Document Manager (DM) the following error "Fail to copy file to DM File Store because the file C:\Users\<username>\AppData\Roaming\DocumentManager\Temp\<filename>.msg does not exist" appears when sending trying to send emails.
This occurs because the DM Toolbar is missing or disabled in Microsoft Outlook.
To fix the error