This support note applies to:
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AO Document Manager (AU)
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AO Document Manager (NZ)
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AE Document Manager (NZ)
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AE Document Manager (AU)
Article ID: 34844
In MYOB Document Manager (DM) the following error "Fail to copy file to DM File Store because the file C:\Users\<username>\AppData\Roaming\DocumentManager\Temp\<filename>.msg does not exist" appears when sending trying to send emails.
This occurs because the DM Toolbar is missing or disabled in Microsoft Outlook.
To fix the error