Error -"The constructor to deserialize an object of type 'Licence.Net.QueryParsers.ParseException was not found"

This support note applies to:

• AO Document Manager (AU)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

In MYOB Document Manager version 5.4.25 you may receive the error - "The constructor to deserialize an object of type 'Licence.Net.QueryParsers.ParseException was not found" when doing a search from a client's document tab.

This error can occur if the Display related entities option is ticked and the client has over 1000 related entities.

Related entities come from Billing Groups, Family Groups and the Associated clients.  

To see all the family groups, click on the Main tab in the client details > Task bar > View All Clients and Contacts in the Family Group.

To fix this issue, reduce the number of related entities to be less than 1000.