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Error 'Invalid Merge Field' when performing a mail merge which contain extra fields or lists

This support note applies to:

  • AE Practice Manager (NZ)
  • AE Practice Manager (AU)
Article ID: 31535

When performing a mail merge within MYOB AE Practice Manager (AE PM) you may receive the error 'Invalid Merge Field'. This error occurs when a template includes an extra field or extra list that is prefixed with a number, for example 010 Bpay Code.

To resolve, ensure all extra fields and extra lists are prefixed with an alpha character. 


Service Request  #1604968887

A similar issue exists in MYOB Document Manager - see KB 34595:Mail Merge fields not merging the correct information for Extra Fields or Extra List items.


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