This support note applies to:
- AO Practice Manager (NZ)
- AO Practice Manager (AU)
- AO Tax (AU)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
- AE Tax (NZ)
- AE Tax Series 6 & 8 (AU)
- AE Tax (AU)
Article ID: 34755
In MYOB Practice Manager, when you create a scheduled by going to Maintenance > Backup > Schedule Backup, this scheduled backup may fail for a number of reasons. You can identify the reason by going to Maintenance > Backup > Backup History.
If the error message reads "Could not find part of the path" and then the installation path of your MYOB products, for example M:\S6System\SOL64 or M:\MYOBAO\AOSQL, or the location of the backup.
Review the following
- This particular error indicates that, at the time of backup, the drive that your software is installed to was not accessible or the path you are backing up to is not writable. Check the permissions on the folder you are trying to backup to and ensure that you are not trying to backup to a remote mapped drive or external hard drive.
- If the path listed in the error is your install path, this is irrespective of where you have saved the backup as the issue stems from the backup service being unable to back up certain key files from this location.
- The reason the path may not have been accessible will often be because the mapped drive has timed out. By default, Windows waits for 15 minutes before closing an idle connection to a mapped drive. For details regarding how to change this setting or disable the auto disconnect feature MYOB recommends to refer to Microsoft KB article Mapped Drive Connection to Network Share May Be Lost.
- You need change this setting only on the server machine, as the backup service runs only on the server, not the workstations. You may wish to implement this on workstations for other purposes however. If you have difficulties performing this change, please contact your IT provider for further support
