Error: "DMFile.OpenMsgFile OutlookApplicationHelper.OpenMsgFile Interface not registered"

This support note applies to:

AO Document Manager (AU)
AO Document Manager (NZ)
AE Document Manager (NZ)
AE Document Manager (AU)

Article ID: 38757

In MYOB Document Manager you may experience the following error when opening or creating emails from Document Manager:

"DMFile.OpenMsgFile
OutlookApplicationHelper.OpenMsgFile
Interface not registered"

This issue occurs where there is a corruption in the windows registry for the Microsoft Office component after a workstation has been upgraded to Windows 10 or after performing a Microsoft Office update.

To resolve this issue uninstall and reinstall all versions of Microsoft Office on the affected workstation. Then uninstall and reinstall Accountants Enterprise or Accountants Office workstation.

Please refer to your IT Consultant for assistance in reinstalling Microsoft Office.

For information on how to run a Document Manager workstation installation refer to:

Suite	Details
Accountants Office	Running a workstation installation for Accountants Office
Accountants Enterprise	Running a combined workstation installation or uninstallation for Accountants Enterprise
Accountants Enterprise Series 6/8	Installing or Uninstalling AE Document Manager and Intranet workstation setup