This support note applies to:
- AO Document Manager (AU)
- AO Document Manager (NZ)
- AE Practice Manager (NZ)
- AE Practice Manager (AU)
In MYOB Document Manager you may experience the error "License key could not be validated. The library was not unlocked" when importing a PDF document using the Import document Function.
This error occurs when the debenuPDFLibrary.dll file in the CENTRAL shared folder is missing.
To resolve this issue copy the debenuPDFLibrary.dll file from a working computer into the central share.
The Deploy folder on the server is typically located in one of the following locations:
|If you use ...||Folder location ...|
Where <SERVERNAME> is the name of your server.
MYOB INTERNAL STAFF ONLY
SR # 137685121546