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Workstation installation for Tax Manager

This support note applies to:

  • AE Tax Manager (NZ)
  • AE Practice Manager (NZ)
  • AE Tax (NZ)
Article ID: 38039

In MYOB Accountants Enterprise Tax Manager (AE TM) or MYOB Tax Manager (Hybrid sites) you may need to perform a workstation installation to resolve an error message.

Please ensure you close all MYOB Tax applications before installing Tax Manager.

Before you start the installation
  1. Ensure you are logged onto the workstation as an administrator.
  2. Disable UAC. Refer to KB 30854: Disabling User Account Control (UAC)

    If you change this setting the reboot the workstation prior to continuing.

  3. Enable Linked Connections. Refer to  KB 35152: Enabling Linked Connections in Windows

    Reboot the workstation after applying this setting.

  4. You have disabled any anti-virus programs temporarily that may be operating on the workstation.

To perform a workstation installation, select from one of the following environments:

File Server Network

To install on File Server Network

To run a workstation installation on a File Server Network you need to run the TMAEWorkstationSetup.EXE file from the location
\\<servername>\CentralClient\TMAEWorkstationSetup.exe. where <servername> is the name of your server.

  1. Open Windows Explorer and navigate to the above path.
    The TMAEWorkstationSetup .exe file is located.
  2. Double click on the TMAEWorkstationSetup .exe file and complete the workstation installation wizard.
    The workstation installation is complete.

Terminal Server Network

Using Control Panel
  1. Follow the menu path: Start > Control Panel > Install Application on Terminal Server .

    If you have Category view enabled, click on the green heading called Programs and you will find the applet here. If this applet does not appear, it would indicate that terminal services are not used and that this article is not applicable. Please confirm with your system administrator if unsure.

  2. Use the Browse button and navigate to \\<servername>\CentralClient\TMAEWorkstationSetup.exe  where <servername> is the name of your server. 
  3. Double click on the TMAEWorkstationSetup .exe file and complete the workstation installation wizard.
  4. Click Finish to return the server to Execute mod e.
    The Finish Admin Install window closes and the application is ready to use for all users.

Using Command Prompt
  1. From the Start menu click Run. The Run window appears.
  2. Type cmd and press ENTER. The Command Prompt window appears.
  3. Type change user /install and press ENTER.
  4. The message "User session is ready to install applications" appears and the server goes into Install mode.

    If this message does not appear, it would indicate that terminal services are not used and this article is not applicable. Please confirm with your system administrator if unsure.

  5. Type change user /query and press ENTER. The message stating the Terminal Server mode appears.

    If the message "User session is ready to execute applications" appears instead of the message above, repeat step 3. Contact you system administrator if you have issues completing this.

  6. Run through all of the required installations or setups to completion.
  7. Access the Command prompt, type change user /execute and press ENTER. The message "User session is ready to execute applications" appears and the server goes into Execute mode.
  8. Type change user /query and press ENTER. The message stating the Terminal Server mode appears.

    If the message "User session is ready to install applications" appears instead of the message above, repeat step 6. Contact you system administrator if you have issues completing this.

  9. Type exit and press ENTER. The Command Prompt window closes and the application is ready to use for all users.

If you encounter issues with any of the above, please consult with your system administrator or IT consultant

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