Microsoft Office 2019 compatibility with MYOB products

This support note applies to:

AE Tax Manager (NZ)
AO Classic (NZ)
AO Tax (NZ)
AE Tax (NZ)
AO Assets Live (NZ)
AE Assets Live (NZ)
AO Assets Live (AU)
AE Assets Live (AU)
AE Statutory Reporter (NZ)
AE Statutory Reporter (AU)
AO Statutory Reporter (AU)
Workpapers (NZ)
AO Workpapers (AU)
AE Workpapers (AU)
AO Practice Manager (NZ)
AO Practice Manager (AU)
AE Practice Manager (NZ)
AE Practice Manager (AU)
AE Document Manager (NZ)
AE Document Manager (AU)
AO Document Manager (AU)
AO Classic Document Manager (AU)
AO Classic Document Manager (NZ)
AO Document Manager (NZ)
PDF Manager (AU)
PDF Manager (NZ)
AE System Release (NZ)
AE System Release (AU)
AE Reporter (NZ)
AE Reporter (AU)
AE MAS (NZ)
AE MAS (AU)
AE Assets (AU)
AO Corporate Compliance (AU)
AE Assets (NZ)
AE Corporate Compliance (AU)
AE Accounts (AU)
AE Investments (AU)
Insolvency (AU)
AO Classic Tax (AU)
AO Classic Practice Management (AU)
AO Classic General Ledger (AU)
Profiles (AU)
AE Tax Series 6 & 8 (AU)
AE Tax (AU)
AO Tax (AU)

Article ID: 31932254

Microsoft Office 2019 is compatible with Practice Manager and Document Manager 5.4.31, AU Tax 2018.2 and NZ Tax 2019.0 or later.

Integrated Release version 6 and version 8 are compatible with Microsoft Office 2019 32-bit only. The installation of Integrated Release 6.41 and 8.25 (and later) will prevent the installation of the software on systems running Microsoft Office 2019 64-bit.

Below are some products with low-impact known issues with Office 2019, with links to more information and a solution or work-around where possible. Each practice is different, so assess whether Office 2019 is appropriate for use based on these known issues.

MYOB Products compatible with Office 2019 32 bit & 64bit

Product	Version	Known Issues
MYOB AE/Practice Manager	5.4.31	Displaying bill previews behind other applications
MYOB AO Practice Manager	2018.2	Displaying bill previews behind other applications
MYOB Document Manager	5.4.31	Message: "Open File - Security Warning" with Office 2016 and ShareIT
PDF Manager	1.8	Message: "Open File - Security Warning" with Office 2016 and ShareIT
System Release	AU: 8.1a NZ: 8.1a	Error: "Your computer is using an incompatible mail system" Error: "Excel Conversion: cells.item (row.column) missing error - 800 a03ec" using the Print to File option
AE/AO Tax - AU	2018.2 8.30 SP5 6.46 SP5	Error: "Your computer is using an incompatible mail system" Error: "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe"
AE/AO Tax - NZ	2019.0	Error: "The file format and extension of '<filename>' don't match. The file could be corrupted or unsafe"
Tax Manager - NZ	2019.0	-
Integrated Release Series 6/8*	8.30 SP5 6.46 SP5	32-bit only supported
AE MAS	6.1e - AU 6.1d - NZ	-
AE Assets - AU	2.4.4	-
AE Reporter	3.5	Error: "ActiveX component can't create object" Error: "Run-time error: '429': ActiveX component can't create object" Error: "Run-time error -2147352567 (80020009)"
AMS - NZ	5.3a	-
NZ MYOB AO Classic	22.0.0
AU MYOB AO Classic GL	17.0.7
Corporate Compliance - AU	3.2	-
Statutory Reporter	-	-
Online Portal	-	-
Assets Live	-	Assets displays "#NAME?" in certain cells after exporting a report to a *.CSV format
Insolvency - AU	2019.0	-
Profit Optimiser	7.6.1	Error: "Error initialising Optimist Add-in. Error was: ActiveX component can't create object"

* only compatible with 32-bit versions of Microsoft Office 2019 only

Conditions

The conditions upon which MYOB provide this compatibility statement are as follows:
MYOB reserves the right to not support the use of the MYOB software operating on or with hardware and peripherals that do not meet the recommended requirements of the Microsoft Office 2019 manufacturer.

For more information on environments that are recommended for use with MYOB software, please check the Australian or New Zealand MYOB System Requirements web page.

If you have any queries regarding this compatibility, please contact MYOB Support.