Portal documents not displaying after batch reindexing

This support note applies to:

• AO Document Manager (AU)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

In MYOB Document Manager, you may notice some documents that have been published to the portal don't appear correctly in Document Manager after performing a batch reindex.

To resolve this issue, manually reindex the client's documents by opening the client's Documents tab and from the Tasks bar, selecting Reindex Documents.

You may need SuperUser (Administrator) access to do this. If you don't have this access, speak to your practice's Document Manager administrator.

We’re aware of this issue and we’re looking into a solution.