PDF documents remaining in the DMCheckout folder

This support note applies to:

• AO Document Manager (AU)
• AO Document Manager (NZ)
• AE Document Manager (NZ)
• AE Document Manager (AU)

When opening and closing a completed PDF document from MYOB Document Manager, you may notice that this file is not removed from the user's DMCheckout folder.

We're working hard to come up with a permanent solution. In the meantime, use the following workaround.

To temporarily resolve the issue

Delete all Temp folders residing in the user's DMCheckout folder.