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PDF documents remaining in the DMCheckout folder

This support note applies to:

  • AO Document Manager (AU)
  • AO Document Manager (NZ)
  • AE Document Manager (NZ)
  • AE Document Manager (AU)
Article ID: 39060

When opening and closing a completed PDF document from MYOB Document Manager, you may notice that this file is not removed from the user's DMCheckout folder.

We're working hard to come up with a permanent solution. In the meantime, use the following workaround.

To temporarily resolve the issue

Delete all Temp folders residing in the user's DMCheckout folder.


Insert PR# 152310741505

SR# 152284087013

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