V17 and V21 after rolling over a prior year return

This support note applies to:

• AE Tax Series 6 & 8 (AU)
• AE Tax (AU)

In MYOB Accountants Enterprise Tax after installing the latest tax release, you may experience the following once a prior year return is rolled over.

• V17 & V21:  This error is received when validating a return after rolling over.  The V17 references the agent code, agent phone number, tax agent registration number and agent name and the V21 references an invalid tax agent number.
• Lodgment Benchmark Homepage - Agent details:  Agent details are blank.

To resolve this you will need to refresh the tax agent details entered in the Control Record and to clear the error.  By performing this refresh process, when this is done once it will resolve the issue in all returns as you rollover.

MYOB recommends and provides the following instructions so that you can check that your post process window is active and then refreshing the data in the return.

Ensure the post process window is active

Perform the following instructions for the platform that you use:

• AE Tax:  Checking if Background Post Processes is running
• AE Tax Integrated Series 6/8:  Checking, restarting and stopping Admin Centre services and background processes
  You will need to check both the Administration Centre services and the background process is running.